Transcript
Transcript: Using Pulse Surveys to Engage Your Team: Introductory Video
Using Pulse Surveys to Engage Your Team
[00:00:01: Text appears on screen: Using Pulse Surveys to Engage Your Team]
A work team is engaged when its members enjoy their work and feel connected to what they do. They're motivated to do their jobs well.
Engaged employees usually stand out, but those who aren't doing quite as well may fade into the background if they don't have what they need to perform at their best. Are you able to recognize what is working well for your colleagues, and what is not?
While you may spot a few clues, is there a more systematic way to find out? Team pulse surveys can help you discover the answers!
Team pulse surveys are short, anonymous, simple sets of questions sent by email or text on a regular basis to check in with your team members in areas like engagement, satisfaction and the work environment. Pulse surveys keep you up to date on the mood among your team members, help monitor employee effectiveness, and identify opportunities for improvement.
By responding to the expressed needs of your team members via these surveys, you can increase their wellness and sense of belonging. This leads, in turn, to a higher-performing workplace.
We want to help you get started!
The Canada School of Public Service has created a series of job aids that your work team can use to design and implement your own pulse surveys. The aim is to help your team benefit from higher engagement, positivity and productivity.
These job aids are based on a six-step best practices model:
Step 1: Establish foundation
Begin by setting the goals for the team pulse survey. Then, decide how to measure and achieve them and what software or service to use. Commonly used software, such as Microsoft 365 offer survey functions that can be leveraged. Engage your management team.
Step 2: Design and validate
Draft the right survey questions and verify them against a quality checklist. Ensure your questions will capture what you want to measure. Pilot the survey process from beginning to end. Conduct pre-testing and technical dry runs. To measure team engagement, you can include questions on leadership, meaningful work, career supports, or recognition.
Step 3: Inform and launch
Involve your management team, then put together a plan to promote the survey among the members of your team. Do so well in advance, being clear on the survey purpose and privacy protections. Launch the survey when you're ready, via text or a web link.
Step 4: Report on responses
Compile the pulse survey results into a user-friendly report that highlights the most important findings. Share the report with the whole team, at the same time.
Step 5: Discuss results
Gather your team to discuss the pulse survey results, both the positives and the less positive. Confirm everyone's understanding of the findings and consider next steps for both team members and team leaders.
Step 6: Take action
Keep doing what works well, but work together as a team to address priority issues. Monitor progress on any follow-up plans.
Once your pulse survey is up and running, look for trends in your ongoing results, communicate often with your team, and adjust questions as necessary.
Team pulse surveys support a culture of engagement in the workplace. They're based on the values of openness, honesty, transparency, two-way communication and continual improvement.
[00:03:35: Text appears on screen: 1) Engage your Team, 2) About Pulse Survey, 3) Model for Team Pulse Surveys, 4) Choosing Pulse Survey Software and Services, 5) Developing Pulse Survey Questions, 6) Team Communication, 7) Pulse Survey Results, 8) Team Follow Up, 9) Case Study of a Team Pulse Survey, 10) Worksheet for Creating a Pulse Survey]
To get started on your own team pulse survey, visit our website and explore the 10 job aids in the series "Using Pulse Surveys to Engage Your Team".
[00:03:43: Text appears on screen within search box: Learning More, Pulse Surveys, Team, Leadership]
While you're there, check out the School's extensive catalogue of courses, events, programs and other learning tools, for learners at all levels.
[00:03:52: The CSPS logo appears onscreen, followed by text: canada.ca/school]
[00:03:58 The Government of Canada logo appears onscreen.]
