Info-Source: Sources of Federal Government and Employee Information
Table of Contents
- General Information
- Institutional Functions, Programs and Activities
- Additional information
- Appendix – Institution-Specific Personal Information Banks
1. General Information
Introduction
Info Source: Sources of Federal Government and Employee Information provides information about the functions, programs, activities and related information holdings of government institutions subject to the Access to Information Act and the Privacy Act. It provides individuals and employees of the government (current and former) with relevant information to access personal information about themselves held by government institutions subject to the Privacy Act and to exercise their rights under the Privacy Act.
The Access to Information Act and the Privacy Act assign overall responsibility to the President of Treasury Board (as the designated Minister) for the government-wide administration of the legislation.
Background
The Canada School of Public Service (the School) was created on April 1, 2004, when the legislative provisions of Part IV of the Public Service Modernization Act came into force. The School has been part of the Treasury Board Portfolio since July 2004. Operating under the authority of the Canada School of Public Service Act, the School was created from an amalgamation of the following three organizations: the Canadian Centre for Management Development, Training and Development Canada and Language Training Canada. It reports to Parliament through the Minister of the Treasury Board, who is the Minister responsible for the School.
For information about the School's core responsibilities, planned results and resources, reporting framework and more, consult our Departmental Plan 2023-2024.
Responsibilities
The School has the legislative mandate to provide a range of enterprise‐wide learning activities to build individual and organizational capacity and management excellence within the core public service. Using a broad ecosystem of learning products, delivery approaches, and an online learning platform, the School provides public servants with the foundational knowledge, skills, and competencies now in the future, to serve Canadians with excellence.
Read about the School's mandate.
2. Institutional Functions, Programs and Activities
The Canada School of Public Service has a single strategic outcome: Federal public service employees have the common knowledge, skills and competencies to fulfil their responsibilities in serving Canadians. It achieves this outcome through its various business lines with the support of internal services.
The following is a directory of the School's classes of records, including the personal information banks associated with each one.
Public Sector Operations and Inclusion Branch
The branch is responsible for the design, content, curation, and delivery of learning for the Respectful and Inclusive Workplace, Indigenous Learning and Government of Canada and Public Sector Skills business lines. Additionally, it is responsible for Executive Learning, to support leadership development of the executive cadre as well as senior leaders.
Respectful and Inclusive Workplace
The School offers a wide range of learning products for all public servants to promote an inclusive, healthy and respectful workplace. The School's Respectful and Inclusive Workplace program includes self-paced and facilitator-led courses, videos and job aids on topics such as: workplace harassment and violence prevention, occupational health and safety, unconscious bias, mental health, 2SLGBTQIA+ inclusion, Gender-based Analysis Plus, systemic racism and discrimination, anti-Black racism and accessibility.
Functional Communities Programming – Class of Records
Description: Information related to the courses, learning activities, conferences and events that are delivered to federal public service employees in the functional communities of Communications; Finance; Human Resources; Information Management; Information Technology Management; Policy; Procurement, Materiel Management and Real Property; Federal Regulators; Security; and Service Delivery. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing functional communities programming; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; internal service agreements; research and best practices; partnerships and liaisons; learning roadmaps; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Conferences, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Events, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.
Record Number: CSPS 121
Online Course Program – Class of Records
Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.
Record Number: CSPS 141
Government of Canada and Public Sector Skills
The Government of Canada and Public Sector Skills (GCPSS) business line provides public servants with learning opportunities on the craft of government and their obligations as government employees.
In collaboration with community partners, GCPSS offers a wide array of courses, tools and events tailored to the learning needs of public servants. These include:
- Foundational Training: to orient all public servants and provide an overall understanding of how government works and obligations as government employees.
- Functional Training: for public servants working in functional areas of government such as human resources, finance, procurement, real property, regulations, etc.
- Authority Delegation Training: to equip managers in understanding and exercising their delegated authorities in the areas of human resources, finance and procurement.
Public Service Orientation – Class of Records
Description: Information related to the Public Service Orientation courses and resources, which are delivered to all federal employees who are new to the public service, including deputy ministers, assistant deputy ministers and heads of federal agencies. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Orientation learning activities; curriculum design and development; course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; research and best practices; partnerships and liaisons; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Agenda, Curriculum Learning Components, Decision Records, Evaluations, Guidelines, Performance Monitoring, Plans, Policies, Procedures, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.
Record Number: CSPS 111
Functional Communities Programming – Class of Records
Description: Information related to the courses, learning activities, conferences and events that are delivered to federal public service employees in the functional communities of Communications; Finance; Human Resources; Information Management; Information Technology Management; Policy; Procurement, Materiel Management and Real Property; Federal Regulators; Security; and Service Delivery. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing functional communities programming; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; internal service agreements; research and best practices; partnerships and liaisons; learning roadmaps; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Conferences, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Events, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.
Record Number: CSPS 121
Online Course Program – Class of Records
Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.
Record Number: CSPS 141
Indigenous Learning
The learning on Indigenous realities supports the Government of Canada's commitment to reconciliation with Indigenous Peoples by improving public servants' cultural skills and knowledge of the history, cultures and perspectives of First Nations, Inuit and Métis, including their long-standing relationships with the Crown AND the ongoing harmful impacts of colonialism WHILE presenting Canada's history through a new, more inclusive lens.
Professional Development Programming – Class of Records
Description: Information related to the courses, learning activities, conferences and events that are delivered to federal public service employees in order to expand their skills and help them to acquire new knowledge in support of their professional development and in order to help managers to find approaches for supporting employee development and talent management. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing professional development programming; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; internal service agreements; research and best practices; partnerships and liaisons; learning roadmaps; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Conferences, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Events, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.
Record Number: CSPS 122
Online Course Program – Class of Records
Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.
Record Number: CSPS 141
Executive Learning
The Executive Learning team supports the development of dynamic, high-performing executives to meet the current and future needs of Canadians. To do so, the team designs, develops and delivers the School's executive leadership development programs and transition-to-role orientation programs. In addition, it delivers events and podcasts on topics directly linked to the working reality of leaders in the public service, designs learning tools and targeted course offerings on emerging topics, and leverages peer learning, coaching, leadership reflection and mentoring. The team also collaborates with other School business lines in the development of executive courses and events.
Leadership Development Programs – Class of Records
Description: Information related to the design and development of leadership development programs that will result in the development of qualified individuals for management positions and first-level executive positions within the federal public service. Records may include information relating to the administration and management of the programs; creating, coordinating, managing, monitoring and developing the learning activities; curriculum design and development; in-house and contracted course and learning delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; research and best practices; partnerships and liaisons; learning activity evaluation; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Conferences, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Events, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.
Record Number: CSPS 221
Leadership Competencies – Class of Records
Description: Information related to courses and learning activities that are regularly offered through the School and customized agreements with the objective of strengthening leadership management competencies in the public sector at all levels, which will result in the development of qualified managers and executives within the federal public service. This includes leadership learning activities for managers, coaching activities and services and executive leadership learning activities and services. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Leadership Competencies program; curriculum design and development; in-house and contracted course and learning activity delivery; contracted procedures for consultant selection, policies, guidelines and standards; calendar planning; instructor/learning specialist management; research and best practices; partnerships and liaisons; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.
Record Number: CSPS 211
Authority Delegation Training – Class of Records
Description: Information related to the Authority Delegation Training courses and learning activities that are delivered to managers at all levels in the federal public service. Records may include information relating to the administration and management of the learning activities; creating, coordinating, managing, monitoring and developing the Authority Delegation Training learning activities; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; research and best practices; partnerships and liaisons; online assessment tools; learning roadmaps; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Agenda, Curriculum Learning Material, Decision Records, Evaluations, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Summaries.
Record Number: CSPS 112
Online Course Program – Class of Records
Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.
Record Number: CSPS 141
Innovation and Skills Development Branch
The mandate of the Innovation and Skills Development Branch is to help public servants acquire the skills, experience, and mindsets they need to pursue public service excellence in an environment of change. The branch activities include demonstration projects, experimentation, and research; leadership and business acumen learning products; and future of work and digital upskilling. The branch also supports various government-wide communities of practice.
Digital Academy
The School's Digital Academy was established in 2018 to provide federal public servants with learning on the skills, knowledge, and attitudes they need to design and deliver digital-era programs, policies, and services. Learning topics include digital government and digital leadership fundamentals, applying the Government of Canada's Digital Standards, and introductory learning on service design, product management, agile methodology, data, artificial intelligence, cloud, cyber security, and emerging technologies. The Digital Academy learning products support public servants at all stages of their learning and at all levels of their careers through instructor-led and self-paced courses, articles, and a variety of learning events. The Digital Academy also delivers an applied learning program through the School's Digital Accelerator.
Organizational Learning Services – Class of Records
Description: Information related to activities to enhance the performance and effectiveness of the public service by documenting and transferring innovations and best practices in public management; the provision of support and assistance to departments and agencies to help them to become learning organizations; collaboration with departments and agencies at the organizational level to support continuous improvement; the monitoring of international trends in public management; developments in public management in other countries; and liaison with institutions in other countries. Records may include information relating to the administration and management of the activities; creating, coordinating, managing, monitoring and developing the activities; curriculum design and development; activity delivery; procedures, policies, guidelines and standards; plans and strategies; best practices; international projects; learning needs analysis; outreach; and partnerships and liaisons.
Document Types: Agreements, Best Practices, Conferences, Correspondence, Decision Records, Delegations, Events, Guidelines, Memoranda of Understanding, Plans, Policies, Procedures, Projects, Reports, Standards, Strategies, and Training.
Record Number: CSPS 311
Online Course Program – Class of Records
Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.
Record Number: CSPS 141
Transferable Skills
The Transferable Skills (TS) business line at the School helps public servants develop portable skills, mindsets and behavious that are applicable inside and outside of government. TS offers a wide range of dynamic and forward-looking learning products and channels to help create a public service that is kinetic, connected and collaborative. Their offerings include project management, communications, briefings, innovation and change leadership, among others. Transferable Skills sources, curates, partners, designs, develops and delivers learning under three streams: Business Innovation - focusing on dynamic business skills; Leadership Fundamentals - centered around growing public servants leadership capacity; and Future Skills – concentrating on soft skills used to be effective communicators and collaborators, and readily adapt to and navigate change.
Professional Development Programming – Class of Records
Description: Information related to the courses, learning activities, conferences and events that are delivered to federal public service employees in order to expand their skills and help them to acquire new knowledge in support of their professional development and in order to help managers to find approaches for supporting employee development and talent management. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing professional development programming; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; internal service agreements; research and best practices; partnerships and liaisons; learning roadmaps; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Conferences, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Events, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.
Record Number: CSPS 122
Public Sector Innovation
Public Sector Innovation (PSI) strives to enhance the delivery of government policies, programs and services by enabling public servants to leverage the power of data, adopt innovative approaches, and learn through interactive and impactful experiences.
Professional Development Programming – Class of Records
Description: Information related to the courses, learning activities, conferences and events that are delivered to federal public service employees in order to expand their skills and help them to acquire new knowledge in support of their professional development and in order to help managers to find approaches for supporting employee development and talent management. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing professional development programming; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; internal service agreements; research and best practices; partnerships and liaisons; learning roadmaps; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Conferences, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Events, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.
Record Number: CSPS 122
Policy, Priorities and Partnerships Directorate
The Policy, Priorities and Partnerships directorate (PPPD) provides a range of policy services that share one common goal: to introduce public servants to the latest thinking, practices, and tools related to public sector management via practical learning experiences, such as policy research and advisory services, technology demonstration projects, and events. The PPPD comprises three main teams: the Surge Team (formally known as Priority Initiatives), the Geopolitics & National Security Learning Program Team (GNS), and the Policy and Strategic Relations Team (PSR). The Surge Team supports the President's Office and senior officials across the Government of Canada by supporting high-priority, time-sensitive and complex policy and innovation initiatives. The GNS Team provides topical learning to develop strategic leadership and critical thinking to public servants about the international and domestic issues affecting Canada's security and prosperity. The PSR Team enhances the School's engagement with academia and external organizations. It is also responsible for the School's internal policies.
Geopolitics and National Security Learning Program
This program area provides cutting-edge training to national security departments, as well as training to other public servants across the Government of Canada. The team aims to instill among departments a greater awareness of the issues related to heightened global tensions and rapidly evolving security threats across four pillars: courses, events, workshops, and case studies.
Functional Communities Programming – Class of Records
Description: Information related to the courses, learning activities, conferences and events that are delivered to federal public service employees in the functional communities of Communications; Finance; Human Resources; Information Management; Information Technology Management; Policy; Procurement, Materiel Management and Real Property; Federal Regulators; Security; and Service Delivery. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing functional communities programming; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; instructor/learning specialist management; internal service agreements; research and best practices; partnerships and liaisons; learning roadmaps; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Conferences, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Events, Guidelines, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Research, Standards, Statements of Work, Statistics, Strategies, and Training.
Record Number: CSPS 121
Online Course Program – Class of Records
Description: Information related to the Online Course Program, which is carried out through I-LMS. Records may include information relating to the administration and management of the program; creating, coordinating, managing, monitoring and developing the Online Course Program; curriculum design and development; in-house and contracted course and learning activity delivery; procedures, policies, guidelines and standards; planning; internal service agreements; specifications and best practices; partnerships and liaisons; learning roadmaps; learning assessment tools; and blended learning strategies.
Document Types: Agreements, Application Forms, Best Practices, Contracts, Correspondence, Course Delivery, Curriculum Design and Development, Decision Records, Evaluations, Guidelines, Licenses, Memoranda of Understanding, Performance Monitoring, Plans, Policies, Procedures, Quality Assurance, Reports, Requests, Standards, Statements of Work, Statistics, Strategies, Surveys, and Training.
Record Number: CSPS 141
Priority Initiatives
This team supports the President's Office and senior officials across government with their high-priority, time-sensitive and complex policy and innovation initiatives. The team offers additional capacity and a suite of services and products that are tailored to best meet the needs of GC clients, users and initiatives.
Cooperation and Liaison – Class of Records
Description: Includes records related to formal and informal cooperation and liaison activities with other federal, provincial/territorial, municipal, and international governments/agencies, organizations, and academic institutions (where applicable) to ensure the effective management of horizontal initiatives, communicate institutional activities, and promote integrated approaches to developing and delivering institutional programs and services. May also include records related to coordinating programs for international delegations and visits, facilitating information exchanges in areas of common interest, sharing knowledge, expertise, and best practices, developing joint service delivery initiatives in partnership with other provinces and territories, reinforcing strategic partnerships with established partners and creating new networks of influence to expand and intensify ties with other governments and/or organizations, and building more strategic relationships to advance institutional interests and priorities. May also include records related to outreach activities, the development of new strategic networks and partnerships, hosting and sharing information with international delegations, and attending regional, national, and international for a, roundtables, symposia and conferences.
Document Types: Minutes, agendas and records of decisions of multilateral and bilateral meetings, proceedings of symposia, roundtables and conferences, copies of bilateral and liaison agreements, drafts and final case studies reports, memoranda of cooperation, records of consultation activities, and international activity reports.
Record Number: PRN 904
Policy and Strategic Relationships
This team provides policy guidance to support School operations and priorities, and maintains academic partnerships to raise awareness of public administration research.
Cooperation and Liaison – Class of Records
Description: Includes records related to formal and informal cooperation and liaison activities with other federal, provincial/territorial, municipal, and international governments/agencies, organizations, and academic institutions (where applicable) to ensure the effective management of horizontal initiatives, communicate institutional activities, and promote integrated approaches to developing and delivering institutional programs and services. May also include records related to coordinating programs for international delegations and visits, facilitating information exchanges in areas of common interest, sharing knowledge, expertise, and best practices, developing joint service delivery initiatives in partnership with other provinces and territories, reinforcing strategic partnerships with established partners and creating new networks of influence to expand and intensify ties with other governments and/or organizations, and building more strategic relationships to advance institutional interests and priorities. May also include records related to outreach activities, the development of new strategic networks and partnerships, hosting and sharing information with international delegations, and attending regional, national, and international for a, roundtables, symposia and conferences.
Document Types: Minutes, agendas and records of decisions of multilateral and bilateral meetings, proceedings of symposia, roundtables and conferences, copies of bilateral and liaison agreements, drafts and final case studies reports, memoranda of cooperation, records of consultation activities, and international activity reports.
Record Number: PRN 904
Internal Services
Internal Services are those groups of related activities and resources that the Federal Government considers to be services in support of programs and/or required to meet corporate obligations of an organization. Internal Services refer to the activities and resources of ten distinct services that support program delivery in the organization, regardless of the Internal Services delivery model in a department.
Communications Services
Communications services involve activities undertaken to ensure that Government of Canada communications are effectively managed, well-coordinated and responsive to the diverse information needs of the public. These activities ensure that the public receives government information, and that the views and concerns of the public are taken into account in the planning, management and evaluation of policies, programs, services and initiatives.
This Internal Services category refers to communications that are corporate in nature, affecting the entire department whether through internal communications to all employees or external communications on behalf of the department.
Financial Management Services
Financial management services involve activities undertaken in the department to ensure the prudent use and stewardship of financial resources in an effective, efficient and economic manner. Activities include planning, budgeting, accounting, costing, reporting, control and oversight, analysis, decision support and advice, and financial systems.
Human Resources Management Services
Human resources management services include activities related to:
- supporting human resources planning and reporting
- reviewing, assessing and developing organizational design
- reviewing and assessing job descriptions and classifications
- supporting staffing processes
- collecting and processing employee information related to compensation, leave and transfers
- identifying and coordinating organization-wide training and learning requirements
- promoting values, ethics and employment equity
- managing employee recognition and awards programs
- addressing workplace management and labour relations
- developing and maintaining human resources information systems within the organization
Information Management Services
Information management services involve activities undertaken to achieve efficient and effective information management to support program and service delivery; foster informed decision making; facilitate accountability, transparency, and collaboration; and preserve and ensure access to information and records for the benefit of present and future generations.
Information management (IM) is the discipline that directs and supports effective and efficient management of information in an organization, from planning and systems development to disposal or long-term preservation.
Information Technology Services
Information technology services involve activities undertaken to achieve efficient and effective use of information technology (IT) to support government priorities and program delivery, to increase productivity and enhance services to the public. IT management activities includes planning, developing (or procuring), and operating IT computing, telecommunications, infrastructure and applications.
Management and Oversight Services
Management and oversight services involve activities undertaken to ensure that federal government service operations and programs comply with applicable laws, regulations, policies and plans. Activities include providing strategic direction, governance and corporate planning; allocating resources and taking investment decisions; and analyzing exposure to risk and determining appropriate countermeasures.
Materiel Services
Materiel management services involve activities undertaken to ensure that materiel can be managed by departments in a sustainable and financially responsible manner that supports the cost-effective and efficient delivery of government programs. Treasury Board's Policy on Management of Materiel defines materiel as "all movable assets, excluding money or records, acquired by Her Majesty in right of Canada." Movable assets are tangible and include a broad range of goods such as equipment (e.g., office, information technology, telecommunications, scientific), furniture and furnishings, and larger goods (e.g., vehicles and ships). Most materiel expenditures are specific program expenditures. However, as an Internal Services category, materiel management services include the expenditures from policy and administrative support for those who manage and dispose of materiel throughout the department.
Acquisition Management Services
Acquisition management services involve activities undertaken to support the acquisition of goods, services or construction services identified as necessary for a department to fulfill its ongoing mandate and purpose. These activities include processing, monitoring and reporting, developing and implementing departmental policies and procedures, and activities that support the sound management of procurement contracts.
Travel and Other Administrative Services
Travel and other administrative services include Government of Canada travel services, as well as those other internal services that do not smoothly fit with any of the internal services categories.
3. Additional information
- About Access to Information and Privacy
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Please see the introduction to this publication for information on access procedures under the provisions of the Access to Information Act and the Privacy Act. You may also contact the School's ATIP Office by sending an email to the following address: csps.atipaiprp.efpc@canada.ca .
- Submitting an Online Request
Using the Access to Information and Privacy (ATIP) Online Request portal is a faster, easier and more convenient way to submit access to information or privacy requests. Submit your request online today.
- Mailing your Request
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To make a request by postal mail, please complete either the Access to Information Request Form or the Personal Information Request Form, or include a letter indicating that your request is made in accordance with the Access to Information Act or the Privacy Act and describe the information you are seeking. Please include relevant details to help the ATIP Office find the information you are requesting. Mail your request to:
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Access to Information and Privacy Office
Canada School of Public Service
373 Sussex Drive
Ottawa, ON K1N 7B1
- Fees
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The School does not charge a fee for access to information requests and there is no fee for requests for personal information.
- Completed Access to Information Requests
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The Government of Canada encourages the release of information through informal requests outside of the official ATIP process. Records released in response to completed access to information requests processed by the School can be obtained informally. A list of completed request summaries is available.
- Privacy Impact Assessments
The School conducts Privacy Impact Assessments (PIAs) to ensure that privacy implications are appropriately identified, assessed and resolved before a new or substantially modified program or activity involving personal information is implemented. Summaries of completed PIAs are available.
- Contracts and Agreements
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Subject to Section 4.2.26 of the Directive on Privacy Practices, the School has not established any contracts, information sharing agreements or information sharing arrangements with any other federal program or public/private sector entity.
- Open Data
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To obtain information on open data, visit the Open Government portal.
- Reading Room
In accordance with the Access to Information Act and Privacy Act, an area on the premises will be made available should an applicant wish to review materials on site. The address is:
373 Sussex Drive
Ottawa, Ontario
K1N 7B1
Individuals interested in visiting the reading room must make arrangements for an appointment by email: csps.atipaiprp.efpc@canada.ca.
- Contact Information
For additional information about the programs and activities of the Canada School of Public Service, please contact our Client Contact Centre:
Telephone (NCR): 819-953-5400
Telephone (toll free): 1-833-622-1310
Agents are available Monday to Friday, 8:00 am to 5:00 pm (ET)
4. Appendix – Institution-Specific Personal Information Banks
Personal Information Banks are descriptions of personal information that are maintained by government institutions about individuals, in support of specific programs and activities. The Privacy Act requires that Personal Information Banks include all personal information that is organized and retrievable by a person's name or by an identifying number, symbol or other particular assigned only to that person. Personal Information Banks must also include personal information that has been or is being used, or is available for use for an administrative purpose.
Below are the School's institution-specific Personal Information Banks.
Integrated Learning Management System (I-LMS)
Description: This database is used to support a centralized portal for online learning courses and to provide individuals with online assessment tools. The database captures individual profile information; course and learning activity participation and results; and some automatically generated course testing and self-assessment results. The personal information collected includes the individual's name, work address, work telephone and fax numbers, e-mail address, department, job title, classification category and level, and preferred language. While accounts may be deactivated after a period of prolonged inactivity, account holders can request the reactivation of their accounts at any time by calling the Client Contact Centre.
Class of Individuals: Employees of governments and public sector institutions (federal, provincial, municipal and international).
Purpose: This information is collected to provide an automated tool for course registration, payment and learning activity utilization data. This tool is provided to enable I-LMS account holders to establish training needs and partake of professional development activities.
Consistent Uses: The personal information is used for I-LMS statistical and evaluative purposes. All disclosures require the individual's prior consent.
Retention and Disposal Standards: The information is retained by I-LMS as long as the I-LMS platform exists. Should the platform be discontinued, the information will not be disposed of until five years have passed.
RDA Number: 99/020
Related Record Number: CSPS 111, CSPS 112, CSPS 121, CSPS 122, CSPS 131, CSPS 132, CSPS 141, CSPS 142, CSPS 211, CSPS 221
TBS Registration: 006094
Bank Number: CSPS PPU 015
Course Registration and Information
Description: This bank may contain basic personal data and related course administration information. Individuals seeking access to this information are required to specify the pertinent course number.
Classes of Individuals: Public servants who have taken or are enrolled in a course offered by the School. May also contain information on members of the private (business) sector or other levels of government who attend School-sponsored activities.
Purpose: This bank exists to establish and maintain records of all persons who have taken or are enrolled in a course offered by the School.
Consistent Uses: This bank is used to provide information required to administer training courses delivered by the School.
Retention and Disposal Standards: Records are retained for five years after completion of a training and development activity, then destroyed.
RDA Number: 99/020, 2001/025
Related Record Number: CSPS 111, CSPS 112, CSPS 121, CSPS 122, CSPS 211, CSPS 221, CSPS 321
TBS Registration: 001438
Bank Number: CSPS PPU 050
Individual Data Base
Description: This information bank contains basic information on courses and other School training activities, on actual and potential clients, on internal and external resources employed by the School and on all persons with whom the School has contact.
Classes of Individuals: Individuals, principally members of the management category of the Canadian federal public service, who have contact with the School. May also contain information on members of the private (business) sector or other levels of government who attend School-sponsored activities.
Purpose: The purpose of this information bank is to establish and maintain files on actual and potential clients in order to facilitate the registration of these individuals for School activities and to have information available to determine a client profile to help in the development and delivery of products offered by the School.
Consistent Uses: This information bank serves to identify potential clients and resources for activities offered by the School.
Retention and Disposal Standards: The files are retained as long as the information is valid.
RDA Number: 99/020, 2001/025
Related Record Number: CSPS 111, CSPS 112, CSPS 121, CSPS 122, CSPS 131, CSPS 132, CSPS 211, CSPS 221, CSPS 231, CSPS 311, CSPS 321
TBS Registration: 003329
Bank Number: CSPS PPU 010
Registration Information System
Description: This information bank may contain basic information on participants and administrative data on learning activities at the School.
Classes of Individuals: Individuals, including members of the management category of the federal public service, who have taken or are registered in a learning activity sponsored by the School. May also contain information on members of the private (business) sector or other levels of government who attend School-sponsored activities.
Purpose: This information bank exists to establish and maintain files on School learning and development activities and participants in these activities.
Consistent Uses: The information bank provides data necessary for the delivery of learning activities offered by the School.
Retention and Disposal Standards: The files are kept for a five-year period following the end of the learning activity and are then destroyed.
RDA Number: 99/020, 2001/025
Related Record Number: CSPS 111, CSPS 112, CSPS 121, CSPS 122, CSPS 211, CSPS 221, CSPS 321
TBS Registration: 003328
Bank Number: CSPS PPU 005
Language Review Committee
Description: This bank may contain requests for review, employee's written consent, Language Knowledge Exam (LKE) results prior to October 15, 1984, assessment officer's report, languagetraining history, orientation process results, related letters or memos and the Review Committee decision.Class of Individuals: Public servants whose cases have been submitted to the Language Review Committee.
Purpose: This bank was created in accordance with section 20 of the former Public Service Employment Act to record information on employees whose cases have been submitted to the Language Review Committee.
Consistent Uses: The bank is used to examine complaints concerning results obtained in second languageassessment and decisions of the Language Assessment Section prior to October 15, 1984; to review employee's withdrawal from languagetraining and to reach a decision on each case.
Retention and Disposal Standards: Records relating to complaints concerning the withdrawal from languagetraining or the orientation process results are retained for twenty five (25) years and then destroyed.
RDA Number: 2001/025
Related Record Number: CSPS 131
TBS Registration: 001459
Bank Number: CSPS PCE 758
Language Training Orientation
Description: This bank may contain basic personal data, aptitude and placement tests results, preliminary interview report, prognosis, recommended lessons and projected training duration.
Class of Individuals: Non-public servant and public servants who underwent the orientation process for non-imperative staffing purposes or for enrolment on basic languagetraining.
Purpose: This bank exists to register test results and information collected during the orientation interview.
Consistent Uses: This information is used to evaluate the aptitude to succeed at languagetraining, to make pedagogical recommendations to the teaching personnel and to supply Language Training Centre with administrative data.
Retention and Disposal Standards: Paper records are kept for twenty (20) years after completion of training and are then destroyed. Computerized records remain active during the training period, are then kept on tape for twenty (20) years and then deleted.
RDA Number: 2001/025
Related Record Number: CSPS 131, CSPS 132
TBS Registration: 002778
Bank Number: CSPS PPU 040
Language Training Services
Description: This bank may contain basic personal data, service and languagetraining requests, aptitude and placement tests as well as languagetraining results.
Class of Individuals: Persons who underwent languagetraining.
Purpose: This bank to provide information for eligibility testing, orientation, enrolment and languagetraining processes.
Consistent Uses: The bank is used for the eligibility, testing, orientation, enrolment and languagetraining processes, and to ensure a progress follow-up on participants. The PSC Test Scoring and Reporting System provides a weekly update of Second Language Evaluation (SLE) results for the purposes of updating candidate information.
Retention and Disposal Standards: Paper records are kept for twenty (20) years after completion of training and are then destroyed. Computerized records remain active during the training period, are then kept on tape for twenty (20) years and then deleted.
RDA Number: 2001/025
Related Record Number: CSPS 131, CSPS 132
TBS Registration: 002779
Bank Number: CSPS PPU 045
Learner Registration and Management System
Description: This bank may contain basic personal data on course participants and related course administration information. Individuals seeking access to this information are required to specify the pertinent School course number.
Class of Individuals: Public servants and non-public servants who have registered in or are enrolled in a course offered by the School.
Purpose: This bank exists to establish and maintain records of all public servants and non-public servants who have taken or are enrolled in a course offered by the School.
Consistent Uses: This bank is used to provide information required to administer and deliver learning activities offered by the School. The information is also used for statistical, reporting and evaluative purposes.
Retention and Disposal Standards: Records are retained for five (5) years after completion of learning activity, and then deleted from this information bank.
RDA Number: 99/020, 2001/025
Related Record Number: CSPS 111, CSPS 112, CSPS 121, CSPS 122, CSPS 211, CSPS 221, CSPS 321
TBS Registration: 001478
Bank Number: CSPS PCE 732
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