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Service design in the public service

Modern public services need to fit today's requirements and expectations. The School's digital, data, and design products will provide your teams with contemporary tools and practices that can equip them to truly cater to the needs of the people served by the Government of Canada and foster a more agile, open, and human-centred approach.

Designing modern public services

Basics of human-centred design

Introduction to Human-Centred Design (DDN207)
This weekly introductory email-based course is an excellent place to start learning about human-centred design, which is the foundation of modern public services.

The Service Design Process Learning Series

  1. The Design Process: Understanding the Problem (DDN237)
  2. The Design Process: Design Research (DDN244)
  3. The Design Process: Qualitative Data Synthesis (DDN245)
  4. The Design Process: Ideation and Conceptualization (DDN246)
  5. The Design Process: Prototyping and Testing (DDN249)

Quick reads

Other service design resources

Apply design practices and collaborative tools with support from the CSPS Digital Accelerator

The CSPS Digital Accelerator is a transformative learning experience by which individuals and established teams transition to new digital ways of working together to resolve a business problem. It focuses on collaborative human-centred design, product management and agile processes and practices to address a problem, from the initial exploration step to prototyping and testing a proposed solution. Topics include design methods, service design, product management, and Agile. For more information: accelerator-accelerateur@csps-efpc.gc.ca.

Attend upcoming events

The School regularly offers events on designing modern public services. Check out the upcoming events to explore new ideas and interact with expert speakers.

Learning products for executives

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Look for your next learning adventure in the full listing of all digital, data, and design learning products.

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CSPS Digital Academy Newsletter

CSPS Digital Academy GCXchange page

Applied learning opportunities: CSPS Digital Accelerator

The CSPS Digital Accelerator is a transformative learning experience by which individuals and established teams transition to new digital ways of working together to resolve a business problem.

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